What types of payment options are available?

Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by Visa, Mastercard, American Express, Discover, and CareCredit transactions. We do not take cash or checks. Ask us about our financing options!

Are there payment plans available for my pet’s care?

We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.

Will I be provided with an estimate of costs?

We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

Should I call ahead to book an appointment?

Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.In the event that your pet needs emergency care during our regular business hours, please contact us right away.Request Appointment

What is your appointment cancellation policy?

If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

What types of animals do you treat?

We are able to treat cats and dogs at our animal hospital serving East Setauket and the surrounding area.

Where can I purchase my pet's prescription and food?

You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

What are the fees associated with a specialty appointment?

You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.

What are the fees associated with an emergency visit?

We may require a deposit for any drop-off hospitalizations or diagnostics if required. All procedures, emergency or scheduled, require a deposit of 50% of the prepared estimate. An estimate can be made at any time for any appointment before services are rendered. Payment is due in full when the pet is discharged.

Can you help with my pet insurance?

We print out or email you an itemized invoice at the end of each visit that can be submitted to your pet’s insurance company. Should they need any further information, they will reach out to us directly and we will provide them with any medical records they need to process the claim.

Patient Information | Setauket Animal Hospital

What to Expect at a Veterinary Appointment

Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.

Get Settled

Please arrive approximately 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.

Meet Your Veterinarian

A member of our team will review your pet's history and discuss their issues. You can ask any questions you want, and we'll dedicate time to answering them.

Examination, Diagnosis & Treatment

Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet.

After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for your reference.

Our Pet Care Philosophy

We proudly serve pet owners in East Setauket and the surrounding area. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion.

We are passionate about preventive care, client education, and providing comprehensive emergency and rehabilitative care to East Setauket pets.

Pet Owner Resources

Click on a link below to view or access resources for pet owners.

Financing Options | Financing options to help manage pet care expenses.

New Patient Form | Online form for the information we need at your pet's first visit.

Other FAQs

What types of payment options are available?

Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by Visa, Mastercard, American Express, Discover, and CareCredit transactions.

We do not take cash or checks.

Ask us about our financing options!
Are there payment plans available for my pet’s care?

We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
Will I be provided with an estimate of costs?

We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.

We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
Should I call ahead to book an appointment?

Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

In the event that your pet needs emergency care during our regular business hours, please contact us right away.

Request Appointment
What is your appointment cancellation policy?

If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
What types of animals do you treat?

We are able to treat cats and dogs at our animal hospital serving East Setauket and the surrounding area.
Where can I purchase my pet's prescription and food?

You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
What are the fees associated with a specialty appointment?

You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.

For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.
What are the fees associated with an emergency visit?

We may require a deposit for any drop-off hospitalizations or diagnostics if required. All procedures, emergency or scheduled, require a deposit of 50% of the prepared estimate.

An estimate can be made at any time for any appointment before services are rendered. Payment is due in full when the pet is discharged.
Can you help with my pet insurance?

We print out or email you an itemized invoice at the end of each visit that can be submitted to your pet’s insurance company.

Should they need any further information, they will reach out to us directly and we will provide them with any medical records they need to process the claim.

Patient Information

What to Expect at a Veterinary Appointment

Get Settled

Meet Your Veterinarian

Examination, Diagnosis & Treatment

Our Pet Care Philosophy

Pet Owner Resources

Other FAQs

New Patients Welcome

Location

Contact

Hours